1. Processing Time:

  • Orders are typically processed within 5 business days (excluding weekends and holidays) after receiving payment.

2. Shipping Methods:

  • We offer the following shipping methods:
    • Standard Shipping: 3 - 4 Days 
    • Express Shipping: 2 Days 

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination. The exact shipping cost will be displayed at checkout.

4. Free Shipping:

  • We offer free standard shipping on orders over  INR 1000.

5. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.

6. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

7. Address Accuracy:

  • It is the customer's responsibility to provide an accurate shipping address. Please double-check your shipping information before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

8. Shipping Restrictions:

  • Some items may have shipping restrictions. Please refer to the product page for any specific shipping limitations.

9. Holiday Shipping:

  • During peak seasons and holidays, there may be delays in processing and shipping times. We appreciate your understanding.

10. Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service at info@casasnug.in 

Note: This shipping policy is subject to change without notice. Please review the policy periodically for any updates.